51100 Privacy Policy — How We Protect Your Information
This policy clearly sets out how 51100 collects, uses, stores, and protects the personal information of Malaysian users. Your privacy is our priority — not just a formality.
Effective date: 1 January 2026. This policy may be updated from time to time.
1. What Information Do We Collect from You?
When you register and use the 51100 platform, we collect several categories of information to ensure our services run smoothly and securely. The types of information we collect are as follows:
Account & Identity Information
During registration, you are asked to provide your full name, email address, phone number, and date of birth. This information is used to verify your identity, confirm you meet the minimum age requirement, and uniquely identify your account in our system.
Device & Browser Information
The 51100 platform automatically collects technical information such as device type, operating system, browser type and version, IP address, and screen resolution. This data helps us optimise the user experience across the various devices and browsers used by our Malaysian players.
Payment Information in MYR
To process deposits and withdrawals in Malaysian Ringgit (RM), we collect information related to your chosen payment method — whether FPX or TNG eWallet. We do not store your full bank card number or banking credentials. All payment data is transmitted via encrypted channels to approved third-party payment processors.
Platform Usage & Activity Data
We record information about how you use the platform — including games played, session duration, transaction history, and interactions with the user interface. This data is used for security, fraud detection, and platform improvement purposes.
2. How Is Your Information Used?
51100 uses collected information solely for legitimate and transparent purposes. We do not sell or rent your personal data to any third party for marketing purposes.
Your information is used for the following purposes:
- Account management — registration, login, identity verification, and customer support;
- Transaction processing — verify RM deposits and withdrawals and maintain accurate financial records;
- Platform security — detect and prevent fraudulent activity, unauthorised access, or account misuse;
- Service improvement — analyse usage patterns to improve platform functionality, speed, and mobile usability;
- Service communications — send you important notifications relating to your account, transactions, or policy updates;
- Legal compliance — fulfil legal and regulatory obligations applicable in Malaysia.
3. Use of Cookies and Tracking on the Platform
What Are Cookies & Why Do We Use Them?
Cookies are small text files stored on your device when you visit the 51100 platform. They allow the platform to remember your settings, maintain your login session, and ensure a consistent experience across visits.
Types of Cookies Used
- Session cookies — active during a session to maintain login status and user preferences. These cookies are automatically deleted when the browser is closed;
- Preference cookies — stores your preferred language and display settings to deliver a more personalised experience;
- Analytics cookies — collect aggregated, anonymised data on how users interact with the platform for service improvement purposes;
- Security cookies — to help detect and prevent suspicious activity or unauthorised access.
Cookie Controls
You can manage or delete cookies at any time through your browser settings. However, disabling certain cookies may affect platform functionality and require you to log in again at the start of each session.
4. Data Storage, Security & Third-Party Sharing
Data Storage and Retention Period
Your personal information is stored on secured servers and is only accessible by authorised 51100 staff. We retain your data for as long as necessary to fulfil the purposes stated in this policy, for the duration your account remains active, or as required by applicable law. Data from closed accounts will be deleted or anonymised after the minimum retention period required by regulations.
Technical Security Measures
The 51100 platform uses SSL encryption to secure all communication between your device and our servers. Passwords are stored in encrypted form and cannot be read by any member of staff. We also employ intrusion detection systems and continuous monitoring to identify security threats promptly.
Sharing Information with Third Parties
51100 does not sell, rent, or share users' personal information with third parties for marketing purposes. Information may only be shared in the following limited circumstances:
- With approved payment processors (such as FPX and TNG eWallet) solely for the purpose of processing your transactions;
- With third-party game providers integrated into the platform, to the extent necessary to deliver the service;
- When required by law, court order, or direction from a relevant authority in Malaysia;
- In the event of a business merger or acquisition, where users will be notified in advance.
All third parties working with 51100 are required to meet data protection standards equivalent to or higher than those set out in this policy.
5. Your Rights as a User & How to Contact Us
Right to Access & Correction
As a 51100 platform user, you have the right to request a copy of the personal information we hold about you. If any of that information is inaccurate or out of date, you are entitled to request a correction by contacting our support team. We will process correction requests within a reasonable timeframe and confirm the update to you.
Right to Deletion and Restriction
You have the right to request the deletion of your account and personal data, subject to our legal obligations to retain certain records for specified periods. Deletion requests can be submitted via our support email. Once processed, the relevant data will be deleted or anonymised in our systems, except for records that must be retained under Malaysian law.
Changes to This Privacy Policy
51100 reserves the right to update or amend this Privacy Policy at any time to reflect changes in privacy practices, technology, or legal requirements. Users will be notified of any material changes via in-platform notifications or email. Continued use of the platform following such amendments constitutes acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding your privacy and personal data protection on the 51100 platform, please contact our support team by email at: [email protected]
You may also refer to FAQ page our FAQ for answers to the most common user questions about accounts, security, and privacy.
Your Data Is Safe — Play with Peace of Mind
51100 puts the safety and privacy of every Malaysian user first. Create an account today and enjoy a secure, transparent, and trustworthy digital entertainment experience.